Policy

For your convenience, DIY Prepping will accept VISA, MasterCard, American Express, Discover and PayPal. Your credit card is billed at the time the order is placed. There is no surcharge for using your credit card to make purchases with DIY Prepping. Please be sure to provide your exact billing address and daytime telephone number, which your credit card issuer has on file for you. Incorrect information may cause a delay in processing your order. DIY Prepping reserves the right to accept or decline any order for any reason.
DIY Prepping collects 6% sales tax for delivery to all addresses. This is so DIY Prepping is in compliance with Kentucky tax laws.
DIY Prepping uses United States Postal Service for all orders placed. Shipping charges are automatically calculated for you when placing your order. Total shipping charges are calculated based on the quantity and model of product(s) you order. All orders placed with DIY Prepping are subject to a 24-48 hour processing period prior to shipment. DIY Prepping does not ship on Saturday, Sunday or holidays. DIY Prepping shall solely determine where it will ship products, without prior notice. All shipments are subject to stock availability.
DIY Prepping provides you with full shipment insurance for your purchase, included in the shipping and handling fee. However, you are responsible for providing accurate information on the Registration Form. Please double-check and confirm that you provided accurate shipping address and daytime phone number. If the shipper loses the package, due to customer entry error, then it becomes customer’s responsibility to provide the accurate information to the shipper. If the shipper is at fault, and the problem is not resolved within 10 business days, DIY Prepping will ship a replacement product to you immediately. This policy only applies to products being shipped from DIY Prepping to the customer.
DIY Prepping will supply materials missing from your product packages if you notify us within 30 days of receipt of order. Please call DIY Prepping at 502)321-5689, 8:30 a.m. to 4 :30 p.m. EST, Monday through Friday; for replacement materials. After 30 days of receipt of order, it will be your responsibility to purchase replacement materials by calling DIY Prepping.
Once your order is submitted for processing, it can be cancelled and a refund issued, to include shipping. If your order is complete and has been shipped you will need to follow the “Return Policy” below.
All of DIY Prepping products are covered by a 30-day Money Back Guarantee, less shipping and handling, from the time of purchase. After the 30 day Money Back Guarantee period has ended, refer to the manufacture of the product(s). Please refer to the following instructions before sending your original item back: If your product(s) become(s) defective, or you wish to return or exchange your product(s), within the first thirty (30) days of your invoice date, you may return it for a refund, less shipping and handling. Before returning any item, please refer to and provide the following information when requesting a replacement: (refer to packing slip).
  • Order Number
  • Bill-to zip code
  • Bill-to phone number
  • Your daytime phone number
  • email address
In order to return merchandise, you must Email at diyprepping@gmail.com or call (502)0321-5689 within thirty days of your invoice date. You are responsible for shipping and insurance charges related to the return of the original product(s). In order to receive full credit, return your product within 7 days after notifying DIY Prepping of return or exchange. All items must be in “as-new” condition, in original packaging and with all warranty cards, manuals and accessories. Any missing items could result in a delay or partial forfeiture of your credit. We are not liable for return merchandise that does not reach our office address. All items being returned must be received DIY Prepping within 10 business days (two calendar weeks) of return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit. DIY Prepping will ship a replacement or exchange product(s) upon receipt of the returned product(s). You might not need to offer a credit card number for this option. DIY Prepping will pay for the shipping charges necessary for you to return the defective product(s) within 30 days from purchase date. DIY Prepping will refund or credit your charge card for the value of the product. Shipping and handling charges are non-refundable and we do not pay for shipping on returns. Please allow two billing cycles for the credit to appear on your credit card statement. DIY Prepping will not be responsible for any interest accrued, fees, etc., which may be charged to your credit card during the credit processing period.
This privacy policy discloses the privacy practices for diyprepping.com. This privacy policy applies solely to information collected by this web site.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, forms or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to accepts, ship an order, etc… Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
  • We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
    Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at diyprepping@gmail.com.
    Users must complete the registration form to leave a comment on a blog post or a review on a product page. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. Customers purchasing products from diyprepping.com may do so as as a guest or register as stated above.
    We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
    This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
    From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.